Reboot your router.
DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER. Reboot or power cycle your router first. Unplug the power cord from the back of your router, wait a few seconds and then plug it back in. Give the router a few minutes to completely reboot. Once it is done, try your Internet again.
Bypass your Router.
If rebooting does not fix the issue, try bypassing your router by plugging the internet feed wire directly into your laptop or computer. If you can access the Internet this way, the problem may be with your router.
Reboot your Modem.
If we provided you with a modem (non-fiber customers), reboot your modem first (it will be the box that is branded Zhone, Pannaway, or BEC), then reboot your router after the modem is completely rebooted.
Check Internet Feed Wire.
The Internet Feed wire will be the Cat5 wire that goes from our equipment to your router. It is usually plugged into a jack in the wall or comes directly through the wall from outside. This Internet Feed wire needs to plug into the Internet or WAN port on the back of most routers.
Check the UPS/AC Adapter.
See above section All Services>All Of My Services Are Down.
If none of these steps work, call us at 435.835.2929.